ABOUT US
FAQ
Q1: Who is AIGELL WATCH?
AIGELL WATCH is a professional watch manufacturer with years of experience in designing, developing, and producing high-quality wristwatches. We specialize in OEM & ODM services for global brands and private labels.
Our 2 designers have experience from Omega and Seiko.
Q2: Where is your factory located?
Our factory is located in Shenzhen, China, equipped with modern production lines and strict quality control systems.
Q3: Could you provide 2D, 3D Watch design?
Yes, 2D watch design with 2 days, 3D watch design within 7 days.
Q5: Can I get a sample before placing a bulk order?
Yes. We provide samples for quality checking and approval before mass production.
Q6: What types of watches do you produce?
We custom a wide range of watches, including 904L/316L/304 Stainless steel watches, Damascus Steel Watch, Damascus Titanium Watch, Titanium grade 5 / 2 Watch, Sapphire Watch, CUSN8 Bronze Watch, C464 Bronze Watch, Carbon fiber Watch, Forged carbon Watch, Vegan Leather strap Watch, Gold Watch and other material Watches.
Q7: What types of watch accessories do you produce?
Custom watch case: 904L/316L/304 Stainless steel, Damascus Steel, Damascus Titanium, Titanium grade 5 / 2, Sapphire, CUSN8 Bronze, C464 Bronze, Carbon fiber, Forged carbon, Gold and other materials.
Custom watch bracelet: Vegan leather strap, crocodile leather strap, alligator leather strap, lizard leather strap, stringray leather strap, Italy leather strap, Suede leather strap, Nylon strap, Silicone strap, FKM rubber strap.
904L/316L/304 Stainless steel, Damascus Steel, Damascus Titanium, Titanium grade 5 / 2, Sapphire, CUSN8 Bronze, C464 Bronze, Carbon fiber, Forged carbon, Gold and other materials. Custom watch dial: Sunray watch dial, 3D printing watch dial, Embossed watch dial, Meteorite watch dial, MOP watch dial, Skeleton watch dial, Gold watch dial.
Custom watch crown: Titanium watch crown, Stainless steel watch crown, CUSN8 bronze watch crown, C464 bronze watch crown and others.
Custom watch hands: Luminous watch hands with C3 or BGW9 and others.
Custom movement rotor: Skeleton movement rotor, engrave movement rotor and other what you need.
Custom watch bracelet: Vegan leather strap, crocodile leather strap, alligator leather strap, lizard leather strap, stringray leather strap, Italy leather strap, Suede leather strap, Nylon strap, Silicone strap, FKM rubber strap.
904L/316L/304 Stainless steel, Damascus Steel, Damascus Titanium, Titanium grade 5 / 2, Sapphire, CUSN8 Bronze, C464 Bronze, Carbon fiber, Forged carbon, Gold and other materials. Custom watch dial: Sunray watch dial, 3D printing watch dial, Embossed watch dial, Meteorite watch dial, MOP watch dial, Skeleton watch dial, Gold watch dial.
Custom watch crown: Titanium watch crown, Stainless steel watch crown, CUSN8 bronze watch crown, C464 bronze watch crown and others.
Custom watch hands: Luminous watch hands with C3 or BGW9 and others.
Custom movement rotor: Skeleton movement rotor, engrave movement rotor and other what you need.
Q8: Do you offer OEM or ODM service?
Yes. We provide both OEM (customized logo and packaging) and ODM (custom design and development) services to help our clients build their own brand.
Q9: Can I customize the watch design or logo?
Absolutely. You can customize the dial, case, strap, hands, packaging, and logo according to your brand style. Our design team can assist with mockups and 3D samples.
Q10: What is your minimum order quantity (MOQ)?
Our standard MOQ is 50–300 pieces per model, depending on the materials and movement used. Sample orders are also available for testing and evaluation.
We support 50pcs customzation for our stock 3500+ SKUs.
Q11:Are your watches waterproof?
Yes. Most of our watches are 3ATM,5ATM,10ATM,50ATM to 120ATM water-resistant depending on the model. We can also produce higher water resistance upon request.
Q12: What movements do you use?
We mainly use Japanese (Miyota, Seiko, Epson) and Swiss (ETA, Ronda, Sellita) movements, quartz movement and Automatic & Winding mechanical movement, depending on your target market and price range.
Q13:Sample lead time: 15–35 days
Mass production: 15–50 days after sample approval and deposit. The exact time depends on order quantity and design complexity.
Q14: How do you control product quality?
On the High-end watch customzation, our products quality can reach Rolex and Corum watch Level.
Frankly speaking, Few companies dare to confidently claim that their product quality is in China.We follow a strict quality control process — from raw material inspection to final assembly. Every watch is tested for water resistance, time accuracy, and appearance before shipment.
Q15: Do your products meet international standards?
Yes. All AIGELL watches can meet CE, RoHS, and REACH requirements upon request.
Q16: What is your warranty policy?
We offer a 12 month warranty on all our watches. The warranty covers manufacturing defects but does not include damage caused by improper use or accidents.
Q17: Do you accept factory visits or third-party inspections?
Absolutely. We welcome clients to visit our factory at any time. Third-party inspections are also accepted before shipment. Such as: SGS,BV,ITS and other inspection companies.
Q18: How can I place an order?
You can contact our sales team directly via email or through our website’s inquiry form. Once the design and quotation are confirmed, we’ll proceed with sampling and mass production.
Q19: What payment methods do you accept?
We accept T/T (bank transfer), PayPal, and Western Union. For bulk orders, 30% deposit is required, and the balance is paid before shipment.
Q20: How long does production take?
Sample lead time is around 7–15 days. Mass production typically takes 35–60 days after sample approval, depending on order quantity.
Q21: Do you ship internationally?
Yes. We ship worldwide by Air, Sea, or Express courier (DHL, FedEx, UPS,ARAMEX). You can choose your preferred method.
Q22: How can I track my order?
Once your order is shipped, we’ll provide a tracking number and shipping details so you can follow the delivery progress in real time.
Q23: What should I do if I receive defective products?
If any defects are found, please contact us within 7 days of receipt with photos or videos. We will replace or repair the defective items according to our warranty policy.
Q24: How can I contact customer service?
You can reach us by email at [email protected] or via WhatsApp/WeChat 0086-13312936843. Our support team will reply within 24 hours on working days.
Q25: Can I visit your factory?
Of course! We welcome all clients to visit our factory and discuss cooperation in person. Please contact us in advance to schedule your visit.
Q26: Do you offer distribution or agency opportunities?
Yes. We are open to long-term partnerships with distributors, agents, and brand owners worldwide.
